Terms of Service

These Terms of Service ("Terms") are an agreement between you and SaaviGenAI LLP. They apply when you use our website, www.saavigen.ai, the SaaviAIDR platform, or any of our services.

By using our website or services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use them.

This document is an electronic record under the Information Technology Act, 2000. It does not need a physical or digital signature.

1. Our services

SaaviGenAI provides:

• SaaviAIDR, our AI detection and response platform
• Managed security services
• AI upskilling and training
• Insights, our articles, events and other content on this website

If you have a signed agreement with us, such as a Master Services Agreement, order form or statement of work, that agreement governs your paid services. Where it conflicts with these Terms, the signed agreement wins.

2. Who can use our services

You must be at least 18 years old and able to enter into a binding contract under Indian law. If you use our services on behalf of an organisation, you confirm that you are authorised to accept these Terms for it. In that case, "you" also means that organisation.

3. Using our website

You may browse our website and share our content for personal or internal business use, as long as you credit SaaviGenAI and link back to us.

You must not:

• copy, republish or sell our content without our written permission
• use bots, scrapers or other automated tools to pull content from the site at scale
• interfere with the website's operation or try to access parts that aren't public
• use the website for anything unlawful, misleading or harmful

4. SaaviAIDR accounts

If you have a SaaviAIDR account:

• Keep your sign-in details and multi-factor authentication device safe, and don't share your account.
• You are responsible for everything that happens under your account.
• Give us accurate information and keep it up to date.
• Tell us right away at contact@saavigen.ai if you think someone has accessed your account without permission.

5. Acceptable use

When you use SaaviAIDR or our services, you must not:

• reverse engineer, decompile or copy the platform, except where the law allows it
• resell, sublicense or provide our services to others without our written permission
• use our services to build a competing product
• upload malware, or try to bypass our security or usage limits
• use our services to monitor people unlawfully, or to break any law, including data protection law
• scan, probe or test the security of our website or platform without our written permission

Found a security issue? Please report it to contact@saavigen.ai. We appreciate responsible reports. Please give us reasonable time to fix the issue before you disclose it publicly, and don't access, change or delete data that isn't yours.

6. Your data

• You own your data. This includes the data your organisation sends to SaaviAIDR or our managed services. We use it only to provide the services, as set out in your agreement with us and in our Privacy Policy.
• You are responsible for having the right to share it. SaaviAIDR can monitor how people in your organisation use AI tools. You are responsible for giving your employees and users any notices they need, and for having a lawful basis for that monitoring under the laws that apply to you.
• Feedback: if you send us ideas or suggestions, we may use them freely and without paying you.

7. AI-generated output and security limits

SaaviAIDR uses AI to produce analysis such as alert summaries, risk scores and recommendations. AI output can be incomplete or wrong. Please review it with human judgment before acting on it, especially for important decisions.

No security product or service can detect or stop every threat. Our services help reduce risk but do not guarantee that your systems or data will never be compromised. You remain responsible for your own security decisions and controls.

8. Intellectual property

We own SaaviGenAI, SaaviAIDR, our logos, our website, our platform, and all related software and content, or we license them from others. These Terms give you no rights in them other than the limited right to use our services as described here.

Other product names and logos on our website belong to their owners and are used only to identify those products. Examples include Claude, OpenAI, Google Gemini and n8n. Showing them does not mean these companies endorse us.

9. Our content is for information only

Articles, insights and other content on our website are for general information. They are not legal, financial or professional advice. Please get advice that fits your own situation before you act on them.

10. Third-party services

Our services may link to or work with third-party services, such as Sign in with Google and WhatsApp. Their own terms and privacy policies apply to your use of them, and we are not responsible for them.

11. Pilots, trials and beta features

We may offer pilots, free trials or early-access features. These are provided "as is" so you can evaluate them. They may change or end at any time, and they may have no support or uptime commitment unless your agreement says otherwise.

12. Fees and taxes

Fees for paid services are set out in your order form or agreement. Unless it says otherwise, fees exclude taxes such as GST, which are added as required by law.

13. Disclaimers

To the extent the law allows, our website and services are provided "as is" and "as available". We give no warranties beyond those in your signed agreement with us. We do not promise that the website or services will be uninterrupted or error-free.

14. Limitation of liability

To the extent the law allows:

• We are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill.
• Our total liability for any claim relating to these Terms or our services is limited to the greater of (a) the fees you paid us for the service concerned in the 12 months before the claim, or (b) ₹10,000.

Nothing in these Terms limits any liability that cannot be limited under law.

15. Indemnity

You agree to protect SaaviGenAI from claims, losses and costs, including reasonable legal fees, that arise from your misuse of our services, your breach of these Terms, or your breach of any law or third-party right.

16. Suspension and termination

We may suspend or end your access if you breach these Terms, if your use puts our services or other users at risk, or if the law requires us to. Where it is reasonable to do so, we will give you notice first. You may stop using our services at any time. For paid services, the termination terms in your agreement apply.

Sections 6 to 9 and 13 to 19 continue to apply after termination.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. If a change is significant, we will put a notice on our website or email you. If you keep using our services after a change, you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, we will first try to resolve it in good faith within 30 days. If it can't be resolved, the courts at Bengaluru, Karnataka

19. General

• Entire agreement: these Terms, our Privacy Policy and any signed agreement with us make up the whole agreement between you and us about our services.
• Severability: if any part of these Terms is found invalid, the rest stays in effect.
• No waiver: if we don't enforce a right straight away, we have not given it up.
• Assignment: you may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business.
• Force majeure: neither of us is liable for delays caused by events beyond reasonable control, such as natural disasters, network failures or government action.